CAPE

Comprehensive Assistance Program for Employees
Confidential Support. Practical Solutions. Healthier Workplaces.

Life doesn't always stay at home-and work doesn't always stay at work. Stress, family responsibilities, financial concerns, relationship challenges, grief, workplace pressures, and unexpected life events can affect every aspect of a person's well-being.

CAPE (Comprehensive Assistance Program for Employees) is COMPASS Family and Community Services' Employee Assistance Program, providing confidential, short-term professional support to employees and eligible family members of organizations that contract with COMPASS for CAPE services. The program is funded by participating employers, allowing eligible employees to access services at no cost.

Whether you're an employee seeking support or an employer looking to strengthen your workforce, CAPE is here to help.

For Employees

You're Not Alone.
Everyone faces challenges. Sometimes all you need is someone to listen, help organize next steps, and connect you with the right resources.
CAPE provides confidential, solution-focused support for concerns such as:

  • Stress and burnout
  • Anxiety and emotional wellness
  • Family or relationship concerns
  • Parenting challenges
  • Financial stress
  • Grief and loss
  • Alcohol or substance concerns
  • Work-life balance
  • Divorce or separation
  • Caring for aging parents
  • Workplace concerns
  • Major life transitions
  • Personal concerns that are affecting your well-being or job performance

What CAPE Is

  • Confidential
  • Employer-funded
  • Available at no cost to eligible employees and qualifying family members
  • Voluntary
  • Short-term and solution-focused
  • Designed to identify concerns early
  • Professional, compassionate, and practical
  • Focused on helping individuals regain stability and move forward

What CAPE Is Not

  • CAPE is not intended to replace ongoing behavioral health treatment.

Instead, CAPE provides:

  • Professional assessment
  • Brief problem-solving support
  • Guidance and education
  • Resource navigation
  • Referrals to community providers or long-term counseling when appropriate

Simply contacting CAPE does not mean you will receive a mental health diagnosis. CAPE focuses on understanding your concerns, identifying practical solutions, and helping determine whether additional services would be beneficial.

Why Partner with CAPE?

Organizations utilize CAPE to:

Improve employee morale

Increase workplace stability

Reduce absenteeism

Improve retention

Enhance communication

Support supervisors

Increase employee engagement

Respond effectively during workplace crises

Address concerns before they become larger performance issues

Employer Services

Every organization is different.

CAPE contracts are tailored to the needs of each employer and may include:

  • Employee Assistance
  • Confidential employee assessment
  • Short-term problem-solving support
  • Referral coordination
  • Community resource navigation
  • Management Support
  • Supervisor consultation
  • Management guidance
  • Employee referrals
  • Workplace problem-solving consultation
  • Workplace Training

Employers may also schedule customized trainings on topics including:

  • Employee Assistance Program awareness
  • Drug-Free Workplace and workplace safety policies
  • Recognizing and responding to employees affected by intimate partner violence
  • Workplace mental wellness
  • Stress management and resilience
  • Communication and leadership development
  • Additional behavioral health and workplace wellness topics tailored to organizational needs

Critical Incident Response

When difficult events occur, CAPE can provide:

Critical Incident Stress Management (CISM)

Workplace debriefings

Employee support following traumatic events

Consultation for organizational leadership

CAPE Learning Series

Every other month, CAPE Coordinator Tracy Snider hosts educational learning sessions at our High Street office for employers, supervisors, managers, and Human Resources professionals.

These sessions provide practical guidance on current workplace behavioral health topics, employee wellness strategies, supervisory skills, and emerging issues affecting today's workforce.

Participation is available to CAPE partner organizations and provides an opportunity to learn, network, and share best practices with other employers.

Frequently Asked Questions

Schedule an Appointment

Employees may contact CAPE directly to:

Ask questions about the program

Discuss a concern

Schedule a confidential appointment

Learn about available resources

Youngstown Office
535 Marmion Avenue
Youngstown, Ohio 44502
Phone: (330) 782-5664

Warren Office
320 High Street NE
Warren, Ohio 44481
Phone: (330) 394-9090
Toll-Free: (800) 495-1055

Become a CAPE Partner

Partnering with CAPE demonstrates your organization's commitment to employee well-being while providing supervisors and leadership with valuable workplace resources. CAPE contracts are customized to fit the size, needs, and culture of your organization.

Contact us today to learn how CAPE can become part of your employee benefits package.

When Should I Call CAPE?
You don't have to be in crisis to contact CAPE.
Most people reach out because they're facing a difficult situation-not because they have a mental illness. If something is affecting your life, your family, or your work, CAPE is here to help you find a path forward.

Contact Us